Dear Visitors,
Please find the most frequently asked questions below.
If you do not find what you are looking for, kindly contact us at vaud-a-la-carte@region-du-leman.ch. We will respond as soon as possible.
Best regards,
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FAQ
- Do I have to spend the entire CHF 100.- at the same provider?
The “Vaud à la carte” prepaid card works like a credit card. You can therefore make payments at several partners provided the card has credit.
- How can I find out the balance of my “Vaud à la carte” prepaid card?
You can check the balance of your “Vaud à la carte” prepaid card at any time by flashing the QR code on the back of the card.
- How do I find out whether my “Vaud à la carte” prepaid card is authorised by a partner?
A list of partners can be found at myvaud.ch/partners
- What happens if my invoice amount is higher than the credit on my “Vaud à la carte” prepaid card?
If the amount is higher than the credit available on your “Vaud à la carte” prepaid card, simply pay the difference by the payment method of your choice that is authorised by the provider.
- Is the balance of my “Vaud à la carte” prepaid card paid in cash?
No change is allowed on the remaining credit of your “Vaud à la carte” prepaid card. As a reminder, this credit is available until April 18, 2021.
- I’m staying in a para-hotel facility (camping, B&B, holiday apartment, AirBnB…). Can I get the “Vaud à la carte” prepaid card?
The “Vaud à la carte” prepaid card is distributed exclusively to persons who have a minimum booking of 2 nights in a hotel in the canton of Vaud.
- I have a reservation with a hotelier that is not a partner of the “Vaud à la carte”prepaid card. May I nevertheless receive it?
You can get a “Vaud à la carte” prepaid card provided you justify a minimum booking of 2 consecutive nights at that hotel. However, you will not be able to use it at that particular hotel.
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